Job Description
We are seeking a highly skilled Senior IT Support Specialist to join our dynamic team in Washington, DC. If you are passionate about solving complex technical challenges and providing exceptional user experiences, this is the role for you.
As part of our elite IT department, you will be the primary point of contact for enterprise-level technical support, ensuring business continuity and optimizing our internal infrastructure.
Responsibilities
- Provide Tier 2/3 support for hardware, software, and network connectivity issues.
- Manage and prioritize incoming tickets through our ServiceNow platform.
- Deploy and configure workstations, laptops, and mobile devices using Intune.
- Collaborate with network engineers to troubleshoot complex infrastructure issues.
- Conduct regular IT audits and maintain accurate asset inventory records.
- Train end-users on new software tools and security protocols.
Qualifications
- Minimum of 4 years of professional IT support experience.
- CompTIA A+, Network+, or Microsoft 365 Certified is a plus.
- Strong proficiency in Windows 10/11, Active Directory, and Microsoft 365.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent communication skills with a customer-centric approach.
- Bachelor's degree in Information Technology or related field.