Job Description
Urgent Hiring! Join our dynamic team at TechWave Solutions Inc. as a Senior IT Support Specialist in Long Beach, CA. We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a fast-paced environment. If you're passionate about solving complex technical challenges and thrive in collaborative settings, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, cloud infrastructure (AWS/Azure), and security protocols
- Deploy and configure endpoints, servers, and virtual environments
- Document IT procedures, create knowledge base articles, and maintain ticketing systems
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor network performance and implement cybersecurity best practices
- Train end-users on new technologies and IT policies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Proficiency in Windows Server administration, Active Directory, and PowerShell scripting
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- CompTIA Security+ or equivalent cybersecurity certification
- Excellent troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Strong communication skills and ability to train non-technical users
- Bachelor's degree in IT or related field preferred