Job Description
Join our dynamic team at TechSolutions DC as a Senior IT Support Specialist! We're urgently seeking a tech-savvy professional to provide exceptional IT support across our Washington D.C. headquarters. This high-impact role combines technical expertise with stellar client service to keep our organization running smoothly. Immediate start available for the right candidate. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve complex user issues via ticketing system (ServiceNow)
- Deploy, configure, and maintain workstations, laptops, and peripherals
- Collaborate on cybersecurity initiatives including endpoint protection and access management
- Document IT processes and maintain knowledge base articles
- Support cloud services (Microsoft 365, Azure) and SaaS applications
- Coordinate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong networking knowledge (TCP/IP, DNS, VPN, firewalls)
- CompTIA A+/Network+ or equivalent certifications required
- Experience with ServiceNow, SCCM, or similar ITSM tools
- Excellent troubleshooting and customer service skills
- Ability to work flexible hours including occasional on-call duty
- Valid U.S. driver's license for occasional equipment pickups