Job Description
Join TechSolutions KC, Kansas City's premier IT services provider, as we revolutionize business technology solutions. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our diverse client base across the metro area. This hybrid role combines on-site troubleshooting in Kansas City with remote support opportunities, offering dynamic growth in a collaborative environment.
Our ideal candidate thrives in fast-paced environments, excels at complex problem-solving, and possesses deep expertise in enterprise systems. You'll be the technical hero our clients rely on, ensuring seamless operations through cutting-edge support methodologies. If you're ready to elevate your career in one of America's most vibrant tech hubs, apply today!
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, Active Directory, and cloud infrastructure
- Deploy and manage endpoint security solutions including EDR and MDM platforms
- Lead network troubleshooting using Wireshark, PingPlotter, and network analyzers
- Execute hardware refresh cycles and virtualization projects (VMware/Hyper-V)
- Document SOPs and create knowledge base articles for internal teams
- Collaborate with vendors for escalations and service level agreements
- Maintain compliance with NIST 800-53 security protocols
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Expertise in SCCM, Intune, and Azure AD management
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong scripting skills (PowerShell/Bash) for automation
- Valid driver's license for occasional on-site client visits
- CCNA or Network+ certification preferred