Job Description
Join our innovative team at TechSolutions Inc. as a Senior IT Support Specialist in the heart of Boston's Financial District. We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. With competitive benefits, flexible work arrangements, and opportunities for career advancement, this is your chance to elevate your IT career in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Windows/Mac OS deployment, maintenance, and troubleshooting
- Implement and maintain cybersecurity protocols including endpoint protection
- Collaborate with cross-functional teams on IT infrastructure projects
- Document technical procedures and maintain asset inventory systems
- Monitor system performance and proactively resolve technical issues
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- Strong knowledge of cloud services (AWS/Azure) and SaaS applications
- Excellent troubleshooting skills with Windows/macOS environments
- Ability to communicate technical concepts to non-technical stakeholders