Job Description
Join our dynamic team at Mountain Tech Solutions as a Senior IT Support Specialist in beautiful Colorado Springs! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base in the Front Range region. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement security protocols and maintain compliance standards
- Train end-users on technology best practices
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and proactively address issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Active Directory, and Azure AD
- CompTIA Network+ or Security+ certification required
- Strong troubleshooting skills with hardware and software issues
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to lift 50 lbs for equipment handling