Job Description
Join our innovative team at TechNexus Solutions as a Senior IT Support Specialist in Minneapolis! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. You'll be the backbone of our operations, ensuring seamless technology experiences for 200+ users across diverse industries. Enjoy a collaborative environment with cutting-edge tools, competitive benefits, and clear career progression paths in Minnesota's thriving tech hub.
Responsibilities
- Provide Tier 2/3 desktop support, hardware troubleshooting, and system diagnostics for Windows/macOS environments
- Manage Active Directory, Azure AD, and SCCM deployments for 500+ endpoints
- Implement and maintain network security protocols including VPN, firewalls, and endpoint protection
- Lead IT infrastructure projects including hardware refreshes, software deployments, and cloud migrations
- Create and maintain technical documentation, SOPs, and disaster recovery plans
- Mentor junior technicians and optimize helpdesk workflows using ServiceNow
- Collaborate with vendors for hardware procurement and software licensing management
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications (or equivalent)
- Expertise in Microsoft 365 administration and cloud technologies (Azure/O365)
- Strong scripting skills (PowerShell/Bash) and automation experience
- Proven ability to troubleshoot complex hardware/network issues
- Excellent communication skills and customer service orientation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Valid driver's license and ability to travel to client sites