Job Description
Join TechVision Solutions as a Senior IT Support Specialist and become the backbone of our dynamic tech team in Oakland! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing workforce. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise directly impacts business success. Why You'll Love This Role: • Work with cutting-edge technology in a hybrid model • Career growth opportunities with industry certifications • Support mission-critical systems for innovative clients • Flexible schedule with generous PTO
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Lead hardware/software deployment, security patching, and lifecycle management
- Document SOPs and knowledge base articles for recurring issues
- Collaborate with vendors for escalations and hardware procurement
- Mentor junior IT staff and implement automation tools
- Ensure 99.9% system uptime through proactive monitoring
Qualifications
- 5+ years of enterprise IT support experience with SaaS applications
- Expertise in Windows Server administration and networking fundamentals
- Strong scripting skills (PowerShell/Bash) and automation tools
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Proven success in implementing ITSM frameworks (ITIL preferred)
- Excellent communication skills for technical/non-technical stakeholders
- Ability to manage competing priorities in fast-paced environments