Job Description
Join our dynamic IT team at TechSavvy Solutions Inc., a leading tech innovator serving Fortune 500 clients across the Southeast. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance and drive digital transformation. Enjoy competitive benefits, professional development opportunities, and a collaborative culture in Atlanta's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and cloud service integrations
- Lead endpoint management solutions including MDM and patch management
- Collaborate with cross-functional teams on security compliance initiatives
- Document SOPs and create knowledge base articles
- Train end-users on cybersecurity best practices
- Monitor system health and optimize performance metrics
Qualifications
- 5+ years of enterprise IT support experience with Windows/macOS environments
- CompTIA Security+ or equivalent certification required
- Expertise in SCCM, Intune, and PowerShell scripting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills
- Ability to work independently and prioritize complex tasks