Job Description
Join our award-winning IT team at NexusTech Solutions, a leading fintech innovator based in Manhattan's vibrant Flatiron District. We're seeking a passionate Senior IT Support Specialist to empower our 500+ employees with seamless technology experiences. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. As a key member of our infrastructure team, you'll shape our digital workplace while working alongside industry experts in a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems across global offices
- Manage Active Directory, MDM, and cloud infrastructure (Azure/O365) with zero-trust security principles
- Lead complex troubleshooting for virtual environments (VMware/Hyper-V) and VoIP systems
- Execute endpoint management and lifecycle strategies for 1,000+ devices
- Document SOPs and knowledge base articles using Confluence
- Mentor junior support staff and coordinate vendor relationships
- Implement ITIL best practices for incident and change management
Qualifications
- 5+ years of enterprise IT support experience with Windows/macOS/Linux environments
- Expertise in Active Directory, SCCM, and Intune/MEM
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- CompTIA Security+ and/or HDI certifications required
- Experience with ITSM tools (ServiceNow/Jira) and ticketing systems
- Proven ability to manage high-stakes incidents with SLA adherence
- Excellent communication skills for cross-departmental collaboration
- Bachelor's degree in Computer Science or related field preferred