Job Description
Join TechNova Solutions' dynamic IT team in Omaha! We're urgently hiring a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll troubleshoot complex systems, optimize network performance, and drive digital transformation initiatives. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Why TechNova? We foster innovation through cutting-edge technology and a culture of continuous learning. Our Omaha hub offers hybrid work flexibility, mentorship programs, and direct impact on enterprise-scale projects. Be part of a team that values technical excellence and customer-centric solutions.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments with 95% first-contact resolution rate
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS) for 200+ endpoints
- Implement cybersecurity protocols including endpoint protection, patch management, and access controls
- Document technical procedures using ServiceNow and maintain IT asset inventory accuracy
- Train staff on emerging technologies and best practices for digital productivity
- Collaborate with vendors for procurement, licensing, and SLA management
- Lead system migration projects and disaster recovery testing initiatives
Qualifications
- 5+ years in enterprise IT support with proven experience in network administration
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator required
- Expertise in SCCM, Intune, and PowerShell automation for endpoint management
- Strong background in VMware/Hyper-V virtualization and SAN storage solutions
- Experience with VoIP systems (Teams, Zoom) and unified communications
- Excellent troubleshooting skills with demonstrated ability to resolve complex issues
- Valid driver's license and willingness for occasional on-site visits