Job Description
Join our award-winning IT team as a Senior IT Support Specialist in the heart of San Antonio! We're urgently seeking a tech-savvy professional to deliver exceptional IT services to our dynamic workforce. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Immediate start available!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain cybersecurity protocols including endpoint protection
- Train staff on IT best practices and new technologies
- Document IT processes and maintain service desk tickets
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11 and macOS administration
- Strong knowledge of TCP/IP, DNS, and DHCP protocols
- Experience with service desk tools (e.g., ServiceNow, Jira)
- Excellent troubleshooting and customer service skills
- Bachelor's degree in IT or related field preferred