Job Description
Join our innovative team at TechSolutions Inc. as a Senior IT Support Specialist in the heart of Washington DC. We're seeking a tech-savvy professional to deliver exceptional IT services to our dynamic client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Our ideal candidate will thrive in fast-paced settings, solve complex technical challenges, and maintain our cutting-edge infrastructure. If you're passionate about technology and committed to delivering outstanding user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and maintain server infrastructure including Active Directory and cloud services
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Mentor junior IT staff and provide technical guidance
- Monitor system performance and proactively address potential issues
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Advanced certifications (CompTIA Security+, Microsoft 365 Certified: Modern Desktop Administrator)
- Proficiency in Windows Server, Active Directory, and cloud platforms (Azure/AWS)
- Strong troubleshooting skills with hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ITIL framework and ticketing systems (ServiceNow/Jira)