Job Description
Join our dynamic team at TechSolutions Inc., a leading innovator in IT infrastructure services, as we expand our operations in Houston's thriving tech corridor. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our diverse client base. This role offers unparalleled growth opportunities in a collaborative environment where your expertise directly impacts business success. Enjoy competitive benefits, flexible work arrangements, and the chance to work with cutting-edge technologies in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents using ticketing systems (ServiceNow/Jira)
- Deploy and configure Windows/macOS environments across 500+ endpoints
- Implement cybersecurity protocols including MFA and endpoint protection
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and maintenance
- Mentor junior technicians through hands-on training sessions
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Active Directory, SCCM, and Azure AD
- Experience with virtualization (VMware/Hyper-V) and cloud services
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Ability to lift 25 lbs for hardware deployments
- Valid Texas driver's license for occasional on-site visits