Job Description
Join TechNova Solutions, a leading IT innovator, as we expand our Sacramento operations! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you're passionate about solving complex technical challenges and delivering outstanding customer service, we want to meet you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Implement and maintain cybersecurity protocols including endpoint protection
- Lead IT projects including hardware refreshes and system migrations
- Create and maintain technical documentation and SOPs
- Train end-users on new technologies and best practices
- Collaborate with cross-functional teams to resolve escalated issues
Qualifications
- 3+ years of hands-on IT support experience with Windows/macOS environments
- Expertise in network troubleshooting (TCP/IP, DNS, DHCP, VPN)
- Strong knowledge of Active Directory, Office 365, and cloud services
- Certifications: CompTIA A+/Network+ or Microsoft 365 Certified
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid California driver's license (for occasional on-site visits)