Job Description
Join TechSolutions Inc., Milwaukee's premier IT innovator, as a Senior IT Support Specialist. We're revolutionizing business technology solutions and seeking a passionate expert to elevate our client experience. This hybrid role combines cutting-edge problem-solving with exceptional customer service in a dynamic, growth-oriented environment. Enjoy comprehensive benefits, professional development stipends, and the chance to shape Milwaukee's digital future.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across 500+ endpoints
- Design and implement network infrastructure upgrades including Cisco Meraki and Azure AD
- Lead cybersecurity initiatives including vulnerability assessments and incident response
- Train end-users on productivity tools (O365, Salesforce, custom ERP)
- Document IT processes and maintain knowledge base with SOPs
- Collaborate with vendors for hardware procurement and licensing management
- Manage Active Directory and enterprise mobile device deployments
Qualifications
- Bachelor's in Computer Science or 5+ years enterprise IT support experience
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications
- Expertise in Windows Server 2019/2022, VMware ESXi, and PowerShell scripting
- Proven experience with ServiceNow ITSM and Jira project management
- Strong knowledge of GDPR/HIPAA compliance frameworks
- Exceptional troubleshooting skills for network connectivity issues
- Experience with VoIP systems (Asterisk, Cisco CallManager)