Job Description
Are you a tech enthusiast looking to make an impact in the vibrant tech scene of Oklahoma City? TechNova Solutions is seeking a detail-oriented Senior IT Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier IT solutions to our clients, and we need someone with a sharp eye for detail and a passion for problem-solving to help us maintain our high standards.
In this role, you will be the first point of contact for our internal employees, ensuring seamless access to technology and resolving critical issues efficiently. You will work in a collaborative environment where your expertise will directly contribute to the productivity and satisfaction of our workforce.
Responsibilities
- Provide expert-level technical support to employees via phone, email, and in-person, handling Tier 2 and Tier 3 escalations.
- Manage the end-to-end lifecycle of workstation deployments, including hardware configuration, software installation, and security hardening.
- Configure, troubleshoot, and maintain network peripherals, printers, and mobile device management (MDM) solutions.
- Monitor system performance and proactively identify potential hardware or software failures to minimize downtime.
- Document all technical issues, resolutions, and configurations in our ticketing system to maintain a robust knowledge base.
- Collaborate with the IT infrastructure team to implement new security protocols and ensure compliance with company standards.
- Conduct regular IT hygiene audits and assist in vendor management for IT hardware and software procurement.
Qualifications
- Minimum of 3-5 years of professional experience in IT support, helpdesk, or a related technical role.
- CompTIA A+ and Network+ certifications are highly preferred.
- Strong proficiency in Microsoft Windows operating systems (Windows 10/11) and Microsoft Office 365 suite.
- Experience with Active Directory, Group Policy, and VPN technologies is required.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills with the ability to diagnose complex hardware and software conflicts.
- Strong verbal and written communication skills to effectively train and assist non-technical users.