Job Description
Join our dynamic IT team at TechNexus Solutions and become the backbone of our digital infrastructure. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing Seattle-based workforce. You'll troubleshoot complex systems, implement cutting-edge solutions, and drive user satisfaction in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most tech-savvy cities.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Deploy and maintain hardware/software lifecycle management systems
- Lead cybersecurity initiatives including vulnerability assessments and patch management
- Document SOPs, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on IT projects and system upgrades
- Mentor junior support staff and conduct technical training sessions
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Bash) and automation experience
- Proven success with service desk tools (ServiceNow, Jira Service Desk)
- Excellent communication skills with ability to translate technical concepts
- BS in Computer Science or related field preferred
- Experience with ITIL frameworks and ITSM best practices