Job Description
Join TechNova Solutions' award-winning IT team and shape the future of enterprise support in the heart of Silicon Valley! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical solutions to our innovative clients. You'll be the go-to expert for complex system deployments, cybersecurity initiatives, and seamless user experiences. Work in a cutting-edge environment with state-of-the-art technology and collaborate with brilliant minds driving digital transformation.
Responsibilities
- Deploy and manage enterprise-level IT infrastructure including cloud services, network security, and endpoint management
- Lead incident resolution for critical systems with SLA-driven response times
- Develop and implement automation scripts for routine IT operations
- Conduct user training sessions on new technologies and security protocols
- Collaborate with vendors on hardware/software procurement and lifecycle management
- Document technical processes and create knowledge base articles
- Support hybrid workforce with remote access solutions and device management
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server administration, Active Directory, and PowerShell scripting
- CompTIA Security+ and ITIL v4 certification required
- Strong knowledge of Azure/AWS cloud services and networking fundamentals
- Experience with ServiceNow ITSM platform and ticket management systems
- Proven ability to troubleshoot complex hardware/software issues
- Excellent communication skills with ability to translate technical concepts
- BS in Computer Science or related field preferred