Job Description
Join InnovateTech Solutions as a Senior IT Support Engineer and transform how businesses leverage technology in Houston's thriving tech ecosystem. We're seeking a dynamic professional to deliver exceptional technical support to our Fortune 500 clients while driving digital transformation initiatives. This hybrid role combines hands-on troubleshooting with strategic IT infrastructure management, offering unparalleled growth opportunities in one of America's fastest-growing tech markets.
As a cornerstone of our IT Operations team, you'll work in our state-of-the-art downtown Houston facility while supporting clients across the Gulf Coast. We provide comprehensive benefits including tuition reimbursement, industry certifications, and career advancement pathways. Our culture celebrates innovation and continuous learning, with quarterly hackathons and vendor-sponsored training events.
Responsibilities
- Design, implement, and maintain enterprise IT infrastructure including Active Directory, VPN systems, and cloud solutions
- Lead complex technical troubleshooting for hardware, software, and network issues affecting 500+ users
- Develop and document IT policies, disaster recovery plans, and security protocols
- Manage vendor relationships and coordinate third-party technical support services
- Mentor junior IT staff and conduct technical training sessions for end-users
- Optimize system performance through proactive monitoring and capacity planning
- Collaborate with cybersecurity team to implement zero-trust architecture principles
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expert knowledge of Windows Server administration, Active Directory, and Azure cloud services
- CompTIA Security+ and/or Microsoft Azure certifications required
- Proven experience managing help desk operations and service level agreements
- Strong scripting capabilities (PowerShell, Python) for automation solutions
- Excellent communication skills with ability to translate technical concepts to non-technical stakeholders
- Experience with ITIL framework and IT service management tools (ServiceNow)
- Bachelor's degree in Computer Science or related field preferred