Job Description
Are you a tech-savvy problem solver looking for a high-impact role?
We are seeking a Senior IT Help Desk Support Specialist to join our elite team in Phoenix, AZ. At Apex Tech Systems, we don't just fix computers; we empower our workforce with cutting-edge technology solutions that drive business success.
This is a high-paying opportunity for a dedicated professional who excels in a fast-paced environment and is ready to take their career to the next level.
Responsibilities
- Tier 2/3 Technical Support: Provide advanced troubleshooting for hardware, software, and network issues across the enterprise.
- Ticket Management: Efficiently manage and resolve incoming support tickets using ServiceNow and Jira, ensuring rapid response times.
- Asset Management: Oversee the deployment, configuration, and maintenance of workstations, mobile devices, and peripherals.
- Security Compliance: Assist in enforcing IT security policies, managing access controls, and performing end-user security awareness training.
- Remote Support: Utilize remote desktop tools (e.g., TeamViewer, LogMeIn) to assist off-site and remote employees effectively.
- Documentation: Maintain comprehensive records of technical procedures, incidents, and resolutions to improve future support processes.
- User Education: Conduct training sessions and create knowledge base articles to reduce repetitive support requests.
Qualifications
- Experience: Minimum of 3-5 years of progressive experience in IT Help Desk or Technical Support.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and VPN configurations.
- Communication: Excellent verbal and written communication skills with the ability to translate complex technical jargon for non-technical users.
- Tools: