Job Description
Are you a technical problem solver ready to take your career to the next level?
We are seeking a highly skilled Senior Help Desk Support Specialist to join our dynamic team in the heart of Boston, MA. In this role, you will be the frontline technical expert for our enterprise clients, ensuring seamless IT operations and delivering top-tier user support.
Why join us? We offer competitive compensation, comprehensive benefits, and a collaborative environment where your technical expertise is valued.
Responsibilities
- Provide Level 2 and Level 3 technical support for hardware, software, and network issues.
- Triage and resolve complex tickets escalated from the help desk.
- Install, configure, and maintain operating systems (Windows, macOS) and peripheral devices.
- Document technical solutions and maintain the Knowledge Base.
- Collaborate with network engineers to troubleshoot connectivity and infrastructure issues.
Qualifications
- Bachelor’s degree in Computer Science, IT, or equivalent work experience.
- 3+ years of experience in IT Help Desk or Desktop Support.
- Strong knowledge of Active Directory, Microsoft Office Suite, and VPN technologies.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.