Job Description
We are seeking a motivated IT Support Trainee to join our dynamic team in Raleigh, NC. This is a direct hire opportunity for career-minded individuals looking to launch or accelerate their career in Information Technology. At Apex Systems, we believe in investing in talent and providing the resources needed to succeed.
As an IT Support Trainee, you will receive comprehensive training on our latest technologies and methodologies. You will work alongside experienced mentors to resolve technical incidents, support end-users, and maintain our high standards of IT infrastructure.
What You Will Do:
- Assist in diagnosing and resolving hardware and software technical issues.
- Install, configure, and troubleshoot desktop operating systems and applications.
- Provide exceptional customer service via phone, email, and in-person support.
- Manage IT inventory and perform regular system maintenance.
- Participate in training programs and shadow senior technicians.
Why Apply?
- Comprehensive training and mentorship from industry experts.
- Career growth opportunities into System Administration or Network Engineering.
- Competitive salary and benefits package.
Responsibilities
- Troubleshoot hardware and software problems for internal employees.
- Install and configure new computers, printers, and peripherals.
- Respond to help desk tickets and support requests in a timely manner.
- Assist with network connectivity and security updates.
- Maintain accurate documentation of technical procedures and issues.
- Perform routine system backups and security checks.
Qualifications
- Associate degree in Computer Science, IT, or a related technical field (Bachelor's preferred).
- Basic understanding of Windows operating systems and networking concepts.
- Strong desire to learn and grow within a technical environment.
- Excellent written and verbal communication skills.
- Customer service-oriented mindset.
- Ability to work well in a team and independently.