Job Description
Join our elite IT support team at TechSolutions Inc., where your expertise directly powers Fortune 500 operations. We're seeking a Senior Help Desk Support Specialist to deliver exceptional technical resolution for 500+ enterprise users across 15 states. Enjoy premium benefits including 100% remote flexibility, quarterly innovation bonuses, and annual certifications covered. Work in a culture that values your growth with structured career progression paths.
Responsibilities
- Resolve complex Tier-2/3 IT issues including VPN connectivity, cloud applications, and Active Directory conflicts
- Implement proactive monitoring tools to reduce system downtime by 30%
- Lead cross-functional projects for software deployments and system upgrades
- Mentor junior technicians through knowledge base documentation and shadowing programs
- Collaborate with vendors to resolve hardware/network escalations within SLA
- Develop automation scripts for repetitive task reduction
- Conduct quarterly cybersecurity awareness training for 1,000+ employees
Qualifications
- 5+ years of enterprise-level help desk experience with Windows Server/Active Directory
- CompTIA Security+ or equivalent certification (required)
- Expertise in ServiceNow/Jira ticketing systems and ITIL framework
- Proficiency in PowerShell scripting and SCCM deployments
- Experience with Azure AD/O365 migrations and troubleshooting
- Ability to lead technical projects with minimal supervision
- Excellent written communication for documentation and training materials
- CCNA or equivalent networking certification preferred