Job Description
Join our dynamic IT team as a Senior Help Desk Support Specialist in Oakland! We're seeking a tech-savvy professional to deliver exceptional user support across our hybrid workforce. You'll be the go-to expert for resolving complex technical issues, optimizing system performance, and enhancing user experience. With competitive benefits, career growth opportunities, and a collaborative culture, this is your chance to make a tangible impact in a forward-thinking organization.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions with precision
- Deploy and configure cloud applications (O365, G Suite)
- Create and maintain technical documentation for SOPs
- Collaborate with network/security teams on vulnerability remediation
- Train staff on cybersecurity best practices
- Implement ticket management systems for SLA compliance
Qualifications
- 3+ years in enterprise-level help desk support
- CompTIA A+/Network+ certifications required
- Expertise in remote troubleshooting via TeamViewer/RDP
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of Azure AD and Intune MDM
- Ability to prioritize high-impact incidents
- Excellent written/verbal communication skills