Job Description
Join our award-winning IT team at TechSolutions Inc. and elevate your career as a Senior Help Desk Support Specialist in the heart of Oakland's thriving tech hub. We're seeking a tech-savvy professional to deliver exceptional user support while enjoying industry-leading compensation and benefits.
As a cornerstone of our digital transformation, you'll empower 500+ employees through cutting-edge technology solutions. This role offers rapid growth opportunities, remote flexibility options, and a culture that celebrates innovation. If you're ready to solve complex challenges in a collaborative environment while earning top-tier compensation, apply today!
Responsibilities
- Provide Tier 3 technical support for enterprise software, hardware, and network infrastructure
- Lead troubleshooting for complex system issues using diagnostic tools like ServiceNow and Jira
- Develop and implement automation scripts for common help desk workflows
- Train junior support staff on best practices and emerging technologies
- Document solutions in knowledge base with detailed SOPs
- Collaborate with cybersecurity team on incident response protocols
- Optimize ticket resolution time while maintaining >95% user satisfaction
Qualifications
- 5+ years of enterprise-level help desk support experience
- Expert-level certification in CompTIA A+/Network+ or equivalent
- Proficiency in Windows Server administration and Active Directory
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Advanced scripting skills in PowerShell or Python
- ITIL v4 certification preferred
- Strong analytical skills with ability to document complex processes