Job Description
Join our award-winning IT team as a Senior Help Desk Support Specialist in Greensboro, NC! We're seeking a tech-savvy professional to deliver exceptional user support while driving innovation in our dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a company that values growth and employee satisfaction. Apply today to become part of our cutting-edge technology solutions provider!
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across diverse systems
- Resolve complex hardware/software issues including Windows 10/11, Office 365, and cloud applications
- Implement proactive monitoring tools to prevent system outages
- Document solutions in knowledge base with clear technical documentation
- Collaborate with network and security teams on infrastructure projects
- Train junior staff on advanced troubleshooting methodologies
- Analyze ticket trends to recommend system improvements
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, SCCM, and Intune
- Strong analytical and problem-solving abilities
- Excellent communication skills with technical/non-technical audiences
- Experience with ticketing systems (ServiceNow preferred)
- Bachelor's degree in IT or related field preferred