Job Description
Join InnovateTech Solutions as a Senior Help Desk Support Specialist in Kansas City and elevate your IT career! We're seeking a technically skilled professional to deliver exceptional user support while troubleshooting complex systems in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in our cutting-edge downtown headquarters.
Why InnovateTech? We pride ourselves on fostering a collaborative culture where your expertise makes a tangible impact. You'll work alongside industry leaders, gain exposure to emerging technologies, and receive ongoing training to stay at the forefront of IT support practices.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints using ticketing systems like ServiceNow
- Implement and maintain security protocols for desktop/laptop systems
- Train users on new technologies and best practices
- Collaborate with network and security teams on incident response
- Document solutions in knowledge base for team scalability
- Optimize support workflows using automation tools
Qualifications
- 3+ years in enterprise-level IT support with Windows 10/11 and Active Directory expertise
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in remote support tools (TeamViewer, AnyDesk)
- Experience with Microsoft 365 administration
- Strong analytical skills for complex problem-solving
- Exceptional communication abilities for diverse stakeholders
- OSHA 10-hour certification preferred