Job Description
Join TechSolutions Inc. as a Senior Help Desk Specialist in Henderson, NV and elevate your IT career! We're seeking a tech-savvy professional to deliver exceptional user support in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in our cutting-edge tech hub.
Why Apply?
• Premium salary range with quarterly performance bonuses
• Modern office with flexible work options
• Industry-leading training programs and certifications
• Collaborative culture focused on innovation and employee success
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage ticketing systems with SLA adherence and resolution tracking
- Document procedures and create knowledge base articles
- Train junior support staff on advanced troubleshooting techniques
- Collaborate with IT infrastructure teams on system improvements
- Implement security protocols for data protection and compliance
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years in IT support with 2+ years in senior/dedicated roles
- Expertise in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- CompTIA Network+ or equivalent certification required
- Strong analytical skills with complex problem-solving abilities
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills with ability to translate technical concepts
- Ability to work independently and manage high-priority escalations