Job Description
Join our elite IT support team in Denver, CO and elevate your career with a premium compensation package. We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to Fortune 500 clients in a dynamic hybrid work environment. Enjoy industry-leading benefits, professional development stipends, and the opportunity to work with cutting-edge cloud technologies. This role offers rapid career progression and the chance to mentor junior team members while solving complex infrastructure challenges.
Responsibilities
- Provide Tier 3 technical support for 500+ enterprise users across Windows/macOS environments
- Resolve complex network, security, and application issues with 95% first-contact resolution rate
- Document solutions in ServiceNow and maintain knowledge base articles
- Collaborate with cloud engineering team on AWS/Azure infrastructure projects
- Lead incident management during critical outages and implement preventive measures
- Train and mentor 3 junior help desk specialists
- Conduct quarterly technology workshops for department staff
Qualifications
- 5+ years enterprise-level help desk experience with cloud service integration
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications required
- Expert proficiency in Active Directory, SCCM, and PowerShell automation
- Proven experience with ITIL v4 incident/problem management processes
- Strong background in VoIP systems (Cisco/Skype for Business)
- Ability to manage high-pressure situations with executive stakeholders
- Bachelor's degree in Computer Science or equivalent technical certification
- Advanced troubleshooting skills for SaaS platforms (O365, Salesforce, Workday)