Job Description
We are seeking a highly motivated and detail-oriented Help Desk Support Specialist to join our dynamic IT team in Minneapolis, Minnesota. At TechNova Solutions, we believe that exceptional technical support is the backbone of a successful organization. You will play a critical role in ensuring our employees have the tools and resources they need to work efficiently.
In this position, you will be the first point of contact for all technical inquiries, providing top-tier service through both remote assistance and on-site support. If you have a passion for technology and a knack for solving complex problems, we want to hear from you.
Why Join TechNova?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certifications support.
- A collaborative and inclusive company culture.
- Flexible work schedule options.
Ready to advance your career in IT support? Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
- Troubleshoot and resolve incidents related to operating systems (Windows, macOS), printers, and peripheral devices.
- Manage and prioritize incoming support tickets within the ServiceNow ticketing system.
- Install, configure, and deploy new workstations and software applications.
- Document all technical issues, resolutions, and user interactions accurately.
- Conduct regular user training sessions on new software updates and security best practices.
- Collaborate with the Network Administration team to identify and resolve recurring technical bottlenecks.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of proven experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Excellent problem-solving skills and the ability to diagnose complex technical issues quickly.
- Outstanding written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn) is a plus.