Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. seeks passionate individuals for our Help Desk Support Specialist role in Lincoln, NE. No prior experience required – we’ll equip you with industry certifications and hands-on skills to thrive in technology support.
What We Offer:
- Full-time position with competitive benefits
- 8-week paid training covering Windows OS, networking, and ITIL fundamentals
- Career advancement opportunities to systems administration or cybersecurity
- Collaborative team environment with mentorship from senior engineers
Join 200+ professionals who’ve grown with us since 2010. Perfect for career changers and recent graduates!
Responsibilities
- Provide tier-1 technical support via phone, chat, and remote assistance
- Diagnose hardware/software issues using ticketing systems (ServiceNow)
- Deploy and configure workstations, peripherals, and enterprise applications
- Document resolutions in knowledge base and maintain SLA compliance
- Collaborate with network/security teams on escalated incidents
- Conduct user training on new systems and security protocols
Qualifications
- High school diploma or equivalent; A+/Network+ preferred
- Basic understanding of Windows OS and networking concepts
- Customer-focused mindset with strong communication skills
- Ability to learn technical documentation quickly
- Flexibility to work rotating shifts (including weekends)
- Valid driver’s license for occasional on-site support
- Pass background/driving record checks