Job Description
Join TechNova Solutions' elite support team in Boston's Financial District! We're seeking a Senior Help Desk Specialist to deliver world-class technical support to Fortune 500 clients. This premium role offers exceptional compensation, comprehensive benefits, and career advancement opportunities in a cutting-edge environment.
As a key member of our IT Operations team, you'll resolve complex technical challenges while maintaining our industry-leading 99.9% customer satisfaction rate. We invest heavily in your professional development through certifications, mentorship programs, and exclusive vendor partnerships.
Responsibilities
- Provide Tier 3 support for enterprise-level hardware/software systems
- Lead incident management for critical infrastructure issues
- Develop and maintain technical documentation SOPs
- Collaborate with engineering teams on system optimizations
- Mentor junior support specialists
- Implement proactive monitoring solutions
- Conduct quarterly system health reviews
Qualifications
- 5+ years in enterprise-level help desk support
- Expertise in Windows Server, Active Directory, and Azure
- CompTIA Security+/Network+ certifications
- Experience with ServiceNow and Jira platforms
- Strong scripting skills (PowerShell/Bash)
- Excellent troubleshooting methodologies
- CISSP or CCNP preferred