Job Description
Join our elite IT support team at TechSolutions Inc. and transform your career in Denver's thriving tech hub. We're seeking a Senior Help Desk Specialist to deliver exceptional technical support to Fortune 500 clients. This high-paying role offers unparalleled growth opportunities, cutting-edge technology exposure, and a dynamic work culture. Enjoy competitive compensation, comprehensive benefits, and the chance to solve complex challenges in a collaborative environment.
Responsibilities
- Provide Tier 3 technical support for enterprise-level hardware/software systems
- Lead incident resolution for critical outages using ticketing systems (ServiceNow/Jira)
- Develop and maintain automation scripts for common support tasks
- Train junior support staff on advanced troubleshooting methodologies
- Document technical solutions and create knowledge base articles
- Collaborate with network/security teams on system integrations
Qualifications
- 5+ years of enterprise help desk experience with Windows/Linux environments
- Expertise in Active Directory, SCCM, and virtualization (VMware/Hyper-V)
- CompTIA A+/Network+ certifications (or equivalent)
- Strong scripting skills (Python/PowerShell/Bash)
- Experience with remote support tools (TeamViewer/Dameware)
- Excellent communication skills with technical/non-technical stakeholders