Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your tech career! We provide all necessary equipment including laptops, diagnostic tools, and software licenses – just bring your passion for problem-solving. This immersive 6-month training program combines hands-on experience with industry certifications, preparing you for a full-time role as our next IT Support Specialist. Work in a collaborative environment tackling real-world challenges while receiving mentorship from senior engineers. Tucson's thriving tech scene awaits your talent!
Responsibilities
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Deploy and configure company-issued equipment (laptops, peripherals, network devices)
- Document technical procedures and solutions in our knowledge base
- Assist with network administration tasks under supervision
- Participate in security protocols and system maintenance
- Provide Tier 1 customer support via ticketing system and chat
- Complete vendor certification training (CompTIA A+/Network+)
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Strong troubleshooting mindset with attention to detail
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Valid driver's license for occasional equipment pickups
- Pass background check and drug screen
- Must reside within 50 miles of Tucson