Job Description
Join our elite IT support team at TechSolutions Inc., where we empower businesses across Western New York with cutting-edge technology solutions. As a Senior Help Desk Specialist, you'll be the frontline hero resolving critical technical challenges for enterprise clients. We offer competitive compensation, comprehensive benefits, and clear career advancement paths in Buffalo's thriving tech corridor.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage enterprise-level ticketing systems with SLA-driven prioritization
- Provide remote and on-site support for 500+ users across diverse industries
- Develop and maintain technical documentation SOPs and knowledge base articles
- Collaborate with network/security teams on incident response and prevention
- Train end-users on cybersecurity best practices and new software deployments
Qualifications
- 5+ years of enterprise-level help desk experience with advanced troubleshooting
- CompTIA Security+ or equivalent certification (required)
- Expert proficiency in Active Directory, SCCM, and Intune
- Proven experience with ticketing systems (ServiceNow/Jira)
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication skills with technical/non-technical stakeholders
- Ability to lift 30lbs for hardware maintenance tasks