Job Description
Join TechSolutions Inc.'s elite support team as a Senior Help Desk Specialist in Jacksonville, FL! We're seeking a tech-savvy professional to deliver premium customer service while troubleshooting complex IT infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
As a key member of our IT department, you'll resolve critical system issues, implement security protocols, and drive innovation in our support operations. We value problem-solvers who thrive in fast-paced settings and are committed to exceeding client expectations.
Responsibilities
- Diagnose and resolve Tier 2-3 hardware/software issues across enterprise systems
- Manage Active Directory, Office 365, and cloud service integrations
- Implement cybersecurity best practices and compliance protocols
- Lead cross-departmental IT projects and process improvements
- Train junior support staff on advanced troubleshooting techniques
- Document knowledge base articles and SOPs for continuous improvement
Qualifications
- 5+ years of enterprise-level help desk experience
- Expertise in Windows Server, VMware, and network troubleshooting
- CompTIA Security+ or equivalent certification required
- Proficiency in ServiceNow, Jira, or ITSM platforms
- Strong analytical skills with ability to multitask under pressure
- Bachelor's degree in IT or related field preferred