Job Description
Join our elite IT support team in Baltimore and elevate your career with a high-paying Help Desk Specialist role. We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your technical expertise is valued. Apply today and become part of a company committed to innovation and employee growth.
Responsibilities
- Provide Tier 2-3 technical support for complex hardware/software issues
- Manage and resolve escalated tickets via ticketing systems (Jira Service Desk)
- Deliver remote and on-site support to 500+ enterprise users
- Document solutions in knowledge base and SOP documentation
- Collaborate with network/security teams on infrastructure projects
- Train junior staff on troubleshooting methodologies
- Implement proactive monitoring to prevent system outages
Qualifications
- 5+ years of enterprise-level help desk experience
- Expertise in Active Directory, Windows Server, and Azure AD
- CompTIA A+/Network+ certifications or equivalent
- Strong scripting skills (PowerShell/Bash)
- Experience with ITIL framework and service management
- Excellent verbal/written communication skills
- Bachelor's degree in IT or related field preferred