Job Description
Join our dynamic IT team as a Trainee with flexible scheduling options! At TechSolutions Inc., we're investing in the next generation of tech talent. This entry-level position offers hands-on experience in enterprise IT environments while accommodating your personal schedule needs. You'll gain exposure to network administration, cybersecurity basics, and user support under the guidance of senior technicians. Our modern Chandler office provides collaborative spaces and cutting-edge technology to accelerate your learning curve. Perfect for career changers or recent graduates seeking a launchpad in IT. Enjoy competitive benefits including paid certifications and growth opportunities into full-time specialist roles.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, chat, and in-person
- Assist with desktop/laptop deployments, imaging, and asset inventory management
- Document technical procedures and troubleshooting guides in knowledge base
- Monitor helpdesk ticket queues and SLA compliance metrics
- Participate in cross-departmental IT projects (security audits, system migrations)
- Conduct user training sessions for new software implementations
- Shadow senior engineers on complex infrastructure tasks
- Adhere to ITIL best practices for incident management
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows OS, networking concepts, and cloud services
- Excellent written/verbal communication skills with customer service mindset
- Ability to work independently while collaborating in team environments
- Flexible availability for occasional after-hours/on-call rotations
- Valid driver's license for occasional equipment transport
- Proficient with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Eagerness to learn through formal training and self-study