Job Description
Launch your IT career with our comprehensive training program in Fort Wayne! As an IT Support Trainee, you'll receive hands-on experience in network administration, hardware troubleshooting, and cybersecurity fundamentals. Our structured 6-month mentorship program combines classroom learning with real-world client projects. Enjoy competitive compensation plus a $3,000 sign-on bonus upon completion of training. Join our dynamic team of tech professionals committed to innovation and employee growth.
Responsibilities
- Deploy and configure desktop/laptop hardware and peripherals
- Troubleshoot network connectivity issues using diagnostic tools
- Monitor and maintain helpdesk ticket systems with SLA adherence
- Execute cybersecurity protocols for data protection
- Document IT procedures and create technical documentation
- Collaborate with senior engineers on infrastructure projects
- Participate in cross-departmental technology initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows OS, Active Directory, and TCP/IP
- Strong problem-solving and analytical abilities
- Excellent written/verbal communication skills
- Ability to lift 30 lbs and work in varied physical environments
- Valid driver's license for occasional client site visits
- Proficiency with Microsoft Office 365 and cloud platforms
- Pass background check and pre-employment screening