Job Description
Join our award-winning IT team as a Senior Help Desk Specialist in sunny Henderson, NV! We're seeking a tech-savvy professional to deliver exceptional support to our enterprise clients. Enjoy competitive compensation, comprehensive benefits, and a state-of-the-art work environment. This high-impact role offers growth opportunities in cloud technologies and cybersecurity while serving Fortune 500 companies. Apply today and transform your career!
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage enterprise-level ticketing systems with 95%+ resolution rates
- Provide remote support via VPN and on-site assistance for critical systems
- Document technical procedures and create knowledge base articles
- Collaborate with network and security teams on incident response
- Maintain SLA compliance for 24/7 support rotation schedule
- Train end-users on cybersecurity best practices and new technologies
Qualifications
- 5+ years of enterprise-level help desk experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, SCCM, and Azure AD
- Proficiency in scripting (PowerShell/Bash) for automation
- Strong background in VoIP systems (Teams/Zoom)
- Experience with ServiceNow or Jira ticket management
- Ability to lift 30 lbs for hardware deployments
- BS in Computer Science or related field preferred