Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Fort Wayne! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. At TechSolutions Inc., we foster innovation and career growth, offering competitive benefits and a collaborative work environment. If you're passionate about solving technical challenges and empowering users, this is your opportunity to thrive in a role that makes a daily impact.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application-related problems
- Document all interactions and resolutions in IT service management systems
- Collaborate with senior engineers on complex escalations
- Deploy and configure end-user equipment (PCs, peripherals, mobile devices)
- Conduct user training sessions on software and security protocols
- Maintain accurate asset inventory and configuration records
Qualifications
- 2+ years of experience in technical support or help desk environments
- CompTIA A+ certification or equivalent technical expertise
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills with network protocols (TCP/IP, DNS)
- Excellent communication and customer service abilities
- Experience with IT service management tools (ServiceNow, Jira)
- Ability to work flexible hours including occasional on-call duties