Job Description
Join TechAdvance Solutions as a Senior Help Desk Specialist and elevate your career in one of California's fastest-growing tech hubs. We're seeking a dedicated professional to deliver exceptional technical support to our enterprise clients in Stockton. This high-impact role combines hands-on troubleshooting with strategic IT optimization, offering unmatched growth potential and compensation.
Our state-of-the-art facility in downtown Stockton features collaborative workspaces, cutting-edge technology, and a culture that rewards innovation. Enjoy comprehensive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across 500+ endpoints
- Design and implement proactive IT solutions to prevent system downtime
- Train junior support staff on advanced troubleshooting methodologies
- Collaborate with cybersecurity team to maintain compliance standards
- Document all technical procedures in our knowledge base
- Lead cross-departmental IT infrastructure improvement projects
Qualifications
- 5+ years in enterprise-level IT support with 2+ years in senior roles
- Expertise in Windows Server, Active Directory, and cloud platforms (Azure/O365)
- CompTIA Security+ and HDI certifications required
- Experience with ticketing systems (ServiceNow) and remote management tools
- Strong analytical skills for diagnosing intermittent network issues
- Ability to mentor technical teams and improve SLA metrics