Job Description
Join our dynamic IT team in Boston as a Help Desk Support Specialist! You'll be the frontline hero resolving technical issues, delivering exceptional customer service, and empowering our users with seamless digital experiences. Enjoy a collaborative environment with cutting-edge tools and career growth opportunities in one of America's tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support via ticketing systems and phone
- Manage user accounts, permissions, and security protocols
- Document incident reports and maintain knowledge base articles
- Collaborate with network/infrastructure teams on complex escalations
- Deploy and configure new workstations and peripherals
- Conduct periodic system health checks and preventive maintenance
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or equivalent certification required
- Expert proficiency in Windows 10/11 and macOS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or Jira ticketing systems
- Excellent communication and customer service skills
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in IT or related field preferred