Job Description
Join our award-winning IT team at TechNash Solutions as a Senior Help Desk Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our Nashville-based clients. Enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth in a dynamic environment. If you're passionate about solving technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and resolve complex IT incidents using ticketing systems (Jira Service Desk)
- Collaborate with cross-functional teams to implement infrastructure projects
- Develop and maintain technical documentation and knowledge base articles
- Monitor system health and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of enterprise-level help desk support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Experience with ITSM tools and remote support protocols
- Ability to work flexible hours including occasional on-call duties