Job Description
Join TechNova Solutions' award-winning IT support team in Boston's innovation hub! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our dynamic workforce. This hybrid role combines on-site collaboration with remote flexibility, offering growth opportunities in cloud technologies and cybersecurity. Enjoy competitive benefits, professional development stipends, and a culture that celebrates technical excellence and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage service tickets using Jira Service Desk with SLA adherence
- Deploy and troubleshoot enterprise applications (O365, Citrix, VMware)
- Lead IT security initiatives including MFA enforcement and phishing simulations
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with network/infrastructure teams on cross-departmental projects
Qualifications
- 3+ years enterprise-level help desk experience with Windows 10/11
- CompTIA A+/Network+ or equivalent certification required
- Proficient in PowerShell scripting and Active Directory management
- Experience with ServiceNow, SCCM, or similar ITSM tools
- Strong analytical skills for complex hardware/software diagnostics
- Excellent communication with ability to translate technical concepts