Job Description
Join TechNash Solutions as a Senior Help Desk Specialist and elevate your career in Nashville's thriving tech hub. We're seeking a customer-obsessed professional to deliver exceptional technical support to enterprise clients. This high-impact role combines cutting-edge IT infrastructure with a dynamic team environment, offering unparalleled growth opportunities and industry-leading compensation.
As a cornerstone of our IT operations, you'll resolve complex technical challenges while maintaining 99.9% system uptime. Our commitment to employee development includes certifications, mentorship programs, and quarterly tech stipends. Enjoy a hybrid work model with premium benefits including health equity stipends, 401(k) matching, and equity options.
Responsibilities
- Provide Tier 3/4 technical support for 500+ enterprise users across multiple platforms
- Lead incident management, root cause analysis, and system optimization initiatives
- Develop and maintain comprehensive knowledge base documentation
- Mentor junior technicians and conduct weekly training workshops
- Collaborate with network security team on vulnerability remediation
- Implement proactive monitoring tools to prevent service disruptions
- Manage vendor relationships for hardware/software procurement
Qualifications
- 5+ years in enterprise-level help desk support with 3+ in leadership roles
- Expertise in Windows Server, Active Directory, and Azure AD
- CompTIA Security+ and ITIL v4 certification required
- Advanced scripting capabilities (PowerShell/Bash)
- Experience with Jira Service Desk and ServiceNow platforms
- Strong background in VoIP systems (Cisco/Avaya)
- Proven ability to resolve 95% of tickets within SLA
- Excellent communication skills with technical/non-technical stakeholders