Job Description
Join our award-winning IT support team at NexusTech Solutions! We're seeking a highly skilled Senior Help Desk Specialist to deliver exceptional technical support to Fortune 500 clients in Manhattan. This premium role offers competitive compensation, comprehensive benefits, and rapid career advancement in a cutting-edge environment. You'll be the frontline hero resolving complex technical challenges while working with state-of-the-art systems and collaborating with elite engineers.
Responsibilities
- Provide Tier 3 technical support for enterprise-level hardware, software, and network systems
- Lead troubleshooting sessions for critical infrastructure issues affecting 10,000+ users
- Develop and maintain knowledge base articles with 95% customer satisfaction benchmark
- Train junior technicians on advanced diagnostic protocols and customer excellence
- Collaborate with security team on incident response and vulnerability management
- Implement proactive monitoring solutions to prevent system outages
Qualifications
- 5+ years of enterprise-level help desk experience in financial or tech industries
- Expert-level certifications: CompTIA A+, Network+, and CCNA or equivalent
- Advanced proficiency in Active Directory, Azure AD, and Intune management
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong background in Windows Server administration and cloud migrations
- Exceptional communication skills with ability to translate technical concepts for executives