Job Description
Join our dynamic team as a Remote Help Desk Support Specialist in Fort Wayne, IN! We're seeking tech-savvy professionals to deliver exceptional customer service while working from the comfort of your home. Enjoy flexible hours, competitive benefits, and career growth opportunities in a collaborative environment. If you're passionate about solving technical challenges and supporting users, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, OS, and application problems
- Document support tickets and maintain accurate case records in Zendesk
- Collaborate with IT teams to escalate complex issues and implement solutions
- Train users on best practices for system security and efficiency
- Monitor system performance and proactively address potential disruptions
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Experience with remote support tools like TeamViewer or LogMeIn