Job Description
Join our dynamic IT team in Anchorage and kickstart your career with an exclusive sign-on bonus! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in Alaska's vibrant tech hub. Apply today and start your journey with us!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity problems, printer configurations, and application errors
- Document all support tickets in ServiceNow with detailed resolution steps
- Assist with new employee onboarding including device setup and account provisioning
- Collaborate with senior engineers on escalated technical challenges
- Maintain asset inventory and software licensing compliance
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency in Windows OS, Active Directory, and Microsoft Office 365
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent communication skills with customer-first mindset
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work flexible hours including occasional weekends